Orange alert

I am feeling so inadequate. I like being up-to-date with technology but am more than usually useless with trying to understand it.

Last year, Orange upgraded me to a Nokia 6280. Now, from my previous 'phone, a Nokia 6610i, I could quite happily email phone pics to my computer. Suddenly I couldn't. I recently travelled up to Birmingham and was able to shoot the iconic new Selfridges, and wanted the save the photos. Argh!!!!!!!

I have been through complete 'phone support hell trying to get it sorted so I could email the pics off the 'phone. Two very lengthy sessions with support people - today's chap had to refer to his supervisor who said (I could hear him in the background) that I hadn't 'registered' the 'phone and therefore that was why I couldn't email. End of session. Me left facing a faceless internet page.

Well, sorry, but if there was a checklist for techno-illiterates to follow, or even clear instructions on the website, that might be slightly helpful. As it is, I feel I have about 17 pass codes, email codes, security codes, etc etc etc, without the vaguest clue why I need them or what they are for. After hours of fruitless rootling around I finally got to a page where I could 'register' the 'phone (it's fairly well hidden).

It asked me for all my codes. Yikes. Filled them in in and pressed the button. Watched paint dry. Gave up.

So I took the extraordinary step of referring to my phone's handbook and eventually managed to connect it up to my laptop via bluetooth, whatever that is. Hooray! Thank the Lord for Apple! Now I can just bluetooth the pics across. And I can forget about email until it becomes impossible to ignore.

Have to say, I'm not a fan of the 6280. I prefer my old 6610i.